Refund & Cancellation Policy

Our engagements involve design, configuration, and development performed specifically for each client. Because work begins as soon as an engagement is confirmed, amounts already earned for completed work and costs already incurred on your behalf are generally non-refundable.

Projects typically require a deposit before work starts. That deposit reserves capacity and covers initial discovery, planning, and setup. Whether any portion of a deposit is refundable — and under what conditions — is defined in the applicable client agreement or proposal. If a project is cancelled before work begins, we will review the request and any refundable amount in line with that agreement.

For projects billed in milestones, each milestone becomes payable once the associated work is delivered for review. Payments for delivered milestones are not refundable, though we will work to resolve reasonable revision requests that fall within the agreed scope.

Ongoing services such as maintenance, support retainers, automation monitoring, or AI agent management are billed on a recurring basis as stated in your agreement. Unless your agreement states otherwise:

• Recurring plans continue until cancelled.
• Cancellation takes effect at the end of the current billing period, and service remains available until then.
• Fees for a billing period already started are generally not prorated or refunded.

Amounts paid to third parties on your behalf — including domains, hosting, software subscriptions, telephony and messaging usage, and AI platform usage — follow those providers' own refund rules and are typically non-refundable once purchased or consumed.

To cancel a project or recurring service, send a written request through our contact form. Please include your business name and the service concerned. We will confirm receipt, outline the effective cancellation date, invoice any work performed up to that point, and arrange handover of completed deliverables where fees for them have been paid.

If a project stalls because required content, access, or approvals are outstanding, we may pause the engagement and reschedule remaining work. Paused projects can normally be resumed subject to availability; a pause does not by itself create a refund entitlement.

If you believe a deliverable does not match the agreed scope, tell us. We will review the scope, identify what is missing or defective, and correct it where the concern is within scope. Our goal is to resolve issues by finishing the work correctly rather than leaving a dispute open.

Please raise any billing concern with us first so we can review it. Filing a chargeback before contacting us may delay resolution and may result in an engagement being suspended while the matter is reviewed.

Where this page and a signed client agreement, proposal, or invoice terms differ, the client agreement governs. Nothing in this policy limits rights you may have under applicable consumer or commercial law. Related terms are set out in our Terms of Service.

For billing, cancellation, or refund questions, please contact us through the form.